Terms and Conditions

The following Terms and Conditions apply to all agreements that you, as a natural person or legal entity (hereinafter "Customer", "you / you"), conclude with Westfalia GMHB (hereafter "Westfalia" or "we") via www.westfalia.net .

We have done our best to make our terms and conditions as clear as possible. If you still have questions, please contact us at: info@westfalia.net.

Contents:

1.      Contact information and complaints

2.      Offer and agreement

3.      Returns

4.      Prices and delivery

5.      Payment

6.      Disputes

1.      Contact information and complaints

Westfalia

Freepost RTTE-LLXG-RHXX

Woodview Road

PAIGNTON

TQ4 7SR

VAT Registration Number: GB 805078146

2.      Our offer and agreement

Offer:

The agreement:

3.      Returns

At Westfalia you have 30 calendar days, referred to as a cool-off period, to terminate the contract without stating reasons and to indicate that you want to return the product. Your reflection period commences on the day that you, or a third party designated by you (not the carrier) have received the product.

In the case that multiple products were ordered but arrived on different dates, then this 30 day period begins on the day that the last product is received by you.


From the moment you have indicated in writing that you wish to return the product, you have 14 calendar days to physically return the item. You must return the item with all supplied accessories according to the return instructions you receive from us when you return your item or the instructions on the invoice (second half).

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with you.

We obviously want to know why you do not want to purchase the product. However, you are not required to state a reason.

Your duties during the cool off period:

During the cool off period, you may only use an article to the extent that is necessary to determine the nature, features and functionality of the article, as you would be able to do in a shop. You may, for example, fit an item, but not remove any labels or markings.

When you return an item that has been damaged by your actions, or no longer has any labels, an article is incomplete or a product contains other traces of use that show that you have used the article further than as described above, then you are liable for the depreciation of the item. Westfalia will deduct this depreciation from the amount to be refunded to you. This damage assessment is carried out by our warehouse team upon receiving the back.

Returns and the costs thereof:

Our duties in the event of a cancellation / return:

Exclusion of the right of return:

The following categories of products are entirely excluded from the right of return and may not be returned under any circumstances:

4.      Prices and Payment

Prices:

The prices of the offer are stated on the website of Westfalia. These prices are always inclusive of VAT and excluding shipping costs, unless implicitly stated otherwise.

Obvious or glaring mistakes in the quotation, such as obvious inaccuracies, can also be corrected by Westfalia after the conclusion of the Agreement.

For shipments within the UK mainland the shipping costs are £4.99. For orders over £130.00, the shipping costs are £0.00.

Shipments outside of the UK mainland incur a shipping fee of £14.99. Orders over £130.00 outside of the UK mainland incur a charge of £9.99. We are unable to deliver to the channel islands.

Online Payments:

Every payment is immediately settled in full at the time the order is placed by you. We accept the following payment methods:

We take all reasonable measures to ensure the security of your online transactions. The secure system is responsible for the further processing of the payment and ensure an encrypted handling of your bank details. The necessary security measures are provided via SSL.

During the ordering process you can add a voucher or discount code in the 'pay' step.

Offline Payments:

Should you need to, for any reason, make payments offline, you can contact our customer service team: info(at)westfaliadotnet or call on: 0084 455 750 70

We accept the following offline payment options:

Please note that any orders placed offline will take longer to process and ensure that payment is received in full before any items can be dispatched. Our standard shipping costs still apply.

5.      Delivery and shipping

Westfalia will take all possible care when receiving and sending orders for products. The place of delivery will always be the address you provided to us during the ordering process. As an extra service, you are entitled to a free gift with every order over £25.00, these gifts can be chosen in your basket.

Accepted orders are delivered as quickly as possible, but at the latest from 5 working days, unless we have agreed upon another delivery time with you before the order has been sent from our warehouse.

Any and all electronic items will be delivered with a UK plug attached.

If the delivery is delayed, or if an order cannot be executed, we will inform you as soon as possible. You then of course have the option to terminate the agreement free of charge.

After dissolution in accordance with the previous paragraph we will refund the amount you have already paid within 14 calendar days.

6.      Warranty

In addition to the legal provisions on warranty and reliability, we apply a warranty period of 5 or 10 years for each item that has the Westfalia quality logo. A warranty period of 2 years applies to all other products.

Westfalia will first seek to repair a defective product or deliver a comparable product free of charge. If this is not possible, you can reclaim the purchase amount (in part).

Costs for returning a defective product are at the expense and risk of the Customer. The legal warranty as well as the guarantee offered by Westfalia does not apply to:

7.      Personal data

The information that we request you to provide is necessary for processing and completing your orders. The provision of incorrect or false personal data is considered to be an infringement of these General Terms and Conditions. Your personal data will only be processed in accordance with our privacy statement.

8.      Disputes and applicable law

We of course hope that no disputes arise but we are aware that things can go wrong. Should this nonetheless happen, both parties will endeavor to resolve any disputes arising from the agreement concluded between the parties with each other. In this respect the parties will strive for a reasonable interpretation of the agreement and the General Terms and Conditions. If no solution can be found within a reasonable period, only UK law is applicable and only the UK court is competent to take cognizance of the dispute.


The applicability of the Vienna Sales Convention is explicitly excluded.